Returns and exchanges
We are an ethical company and we want everyone to enjoy our products as much as we enjoy selling them and as much as our producers enjoy making them. However, if you have any issue with your order we guarantee that we will solve it as soon as possible.
We are happy to offer our customers a 30 day no questions asked return on any products providing the products are in the same condition as they were received and still in the original packaging.
We aim to only send you the best quality products and are disappointed if you find a problem with your order. Please note though that because they are handmade products there will be some variation in their patterns and colours and the items you receive may look a bit different to how they look on the website. We celebrate the fact that this means you get a unique product and we hope you do too.
We are more than happy to refund you for faulty goods and happy to exchange goods for you. We regret that return postage for goods undamaged or exchanged will be extra because we are a small company and cannot absorb the costs. Your statutory rights are not affected. Please call us on 07939254622 or email firstname.lastname@example.org to let us know that you are returning item(s) to us and be sure to include a copy of your order confirmation with the item(s) you are returning.
Please can you send all returns back to:-
Mailout Camden, 51 Greenwood place, London, NW5 1LB
There is no need to send returns back recoreded or special delivery, but we do advise on getting proof of postage, as we cannot be liable for any items that get lost in the post without proof of postage.
Your return postage will be refunded only if the items are deemed to be damaged in any way.
Buying online means that you are also covered by the Consumer Contracts Regulations (previously the distance selling regulations) and are entitled to 14 days to send the goods back for a full refund if you are unhappy with them. More detailed information about your this and your consumer rights can be found on the Which website.